FAQ
Questions you were
already about to ask.
Straight answers about how ALAVILI works, what each service actually includes, and how to get started. No pricing guesswork here, just what's true, and where to go for specifics.
General
About ALAVILI
What does ALAVILI actually do?
ALAVILI is a Coimbatore-based technology company working across two connected disciplines: IT infrastructure (the physical and network systems your business runs on) and digital solutions (the websites, brand and marketing that represent you online). Most clients start with one and add the other once they see how the two reinforce each other.
What's the difference between IT infrastructure and digital solutions?
IT infrastructure covers networking, CCTV & access control, biometric attendance, IT hardware and ongoing AMC & technical support: the systems inside your building. Digital solutions covers website design & development, branding, digital marketing, business email and backup solutions: the systems that represent and protect your business online. You can engage ALAVILI for either one independently or both together.
Where is ALAVILI based, and do you work outside Coimbatore?
ALAVILI is based in Coimbatore, Tamil Nadu, and most on-site work (networking, CCTV installs, hardware) is delivered in and around Coimbatore. Digital solutions such as websites, branding and digital marketing are delivered remotely and available to clients across Tamil Nadu and India.
What is the free audit, and what does it cover?
Before quoting anything, ALAVILI offers a free initial audit so you get a clear picture of what's actually needed before committing to anything. For IT infrastructure, that's a walkthrough of your current network, hardware and security setup to flag risks and gaps. For digital work, it's a website and SEO/AEO/GEO audit that checks how your current site performs technically, how it ranks, and how visible it is to both traditional search and newer AI answer engines. Either audit is free and comes with no obligation to proceed.
IT Infrastructure
Networking, security & hardware
What's included in a networking solutions project?
Structured cabling, enterprise Wi-Fi design, and switching & routing, sized to your actual space and device count, not a generic package. Every install is documented, labelled and tested before handover, so if something needs troubleshooting later, whoever's looking at it isn't starting blind.
Can ALAVILI redesign an existing network, or only build new ones?
Both. A network audit (part of the free audit) is usually the first step for an existing setup: it identifies whether the problem is coverage, hardware age, cabling or configuration, and the resulting plan is scoped around fixing what's actually broken rather than replacing everything.
What kind of CCTV and access control does ALAVILI install?
HD CCTV camera systems with coverage planned around your actual blind spots, paired with biometric door access that logs every entry. Footage and access logs are reachable remotely, and footage is backed up to the cloud, so you're covered even if a physical device is damaged or stolen.
Can I view CCTV footage remotely, or only on-site?
Remote live viewing is part of every installation, along with cloud footage backup, so you can check in from a phone or another location, not just a monitor in the building.
How does biometric attendance work day-to-day?
Staff check in with a fingerprint or face-ID scan, which syncs to the cloud automatically. Attendance and payroll-ready reports are generated without anyone touching a spreadsheet, and the system supports multiple branches from a single dashboard if you operate more than one location.
Does biometric attendance integrate with payroll?
The reports generated are structured to be payroll-ready, built to plug into whatever payroll process you already run, rather than requiring you to adopt a new system just for attendance.
Does ALAVILI sell individual hardware, or only full setups?
Both, but the emphasis is on compatibility: desktops, laptops, servers, NAS, routers and peripherals are sourced as a single setup that actually works together, sized to your real workload rather than upsold beyond what you need. Genuine warranties are included on everything supplied.
Can ALAVILI source hardware for a new office setup from scratch?
Yes, this is one of the more common IT hardware engagements: sizing and sourcing a complete setup for a new office or branch, coordinated with the networking and AMC services so everything's supported from day one.
What does an AMC (Annual Maintenance Contract) actually cover?
Scheduled maintenance check-ups, priority response when something breaks, and a technician who already knows your setup. Both on-site and remote support are included, so you're not starting from zero explaining your environment every time something goes wrong.
Do I need an AMC if ALAVILI already installed my network or hardware?
It's optional but strongly recommended: most IT problems are cheaper to prevent than to fix after the fact, and an AMC means routine maintenance catches issues before they cause downtime, rather than only responding after something's already failed.
Digital Solutions
Websites, brand & marketing
Does ALAVILI build websites on WordPress or a website builder?
Both, depending on what your project needs. Most sites are custom-coded from scratch for full control, speed and SEO, but ALAVILI also builds on WordPress or a template when that fits the requirement better. Custom or template, you fully own the site and it's tuned for real visitors and search engines.
Will I own the source code and files for my website?
Yes. Full ownership of the source, credentials and documentation is handed over, and nothing is held back or licensed to keep you dependent on ALAVILI afterward.
What's included in a branding project?
Logo and identity design, brand guidelines, and application across print, packaging and social templates: everything a customer might actually see, not just a logo file. The guidelines are written so your brand stays consistent even when someone else designs the next flyer or post.
Can ALAVILI refresh an existing brand instead of starting from zero?
Yes. A brand refresh keeps what's already working (recognition, existing assets) while fixing inconsistency or dated elements, rather than discarding brand equity you've already built.
What does ALAVILI's digital marketing service include?
SEO & local search, social media management, and paid campaigns, with monthly reporting so you can see what's actually working. It also includes SEO/AEO/GEO audits, checking not just traditional search ranking, but how discoverable your business is in AI-generated answers, which is an increasingly important channel alongside classic search.
What is an AEO/GEO audit and why does it matter?
AEO (Answer Engine Optimization) and GEO (Generative Engine Optimization) look at whether your business gets cited when people ask AI tools questions like "IT company in Coimbatore." That's a growing share of how people now search. The audit checks your site's structured data, content clarity and factual consistency across the web, and flags what's missing.
Why would I need business email instead of a free Gmail address?
A "yourname@gmail.com" address undercuts every other investment in your brand. Business email puts you on your own domain with proper spam and security filtering, and existing mail is migrated across without losing messages.
Does ALAVILI handle migrating our existing email and contacts?
Yes, migration is included as part of setting up business email. The goal is a clean switch to your own domain without losing existing messages, contacts or calendars.
What kind of backup does ALAVILI set up?
Automated, encrypted backups covering both local and cloud storage, including QNAP NAS setups for on-site backup, so a single point of failure doesn't mean losing everything. Recovery is periodically tested, not just assumed to work.
How often are backups tested?
Recovery testing is part of the ongoing service (tied into AMC where applicable) rather than a one-time setup step. The point of testing is to catch a broken backup before you need it, not after.
Working with ALAVILI
Process & getting started
How does a project actually start?
With the free audit: a walkthrough of your current setup (IT infrastructure) or your existing website and digital presence (digital solutions). From there, ALAVILI puts together a proposal scoped to what your business specifically needs, not a generic package.
How long does a typical project take?
It depends entirely on the scope. A single-office network install is a different timeline from a full rebrand and website build. Rather than quote a generic number that wouldn't apply to your situation, the free audit is where you get a realistic timeline for your actual project.
What happens after a project launches? Is that the end of the relationship?
No. Ongoing support is part of how ALAVILI works, whether that's an AMC for infrastructure or continued digital marketing reporting. Nothing you're given is held hostage either: credentials, source files and documentation are always handed over, so you can walk away with everything even if you choose not to continue.
How do I get started?
Reach out through the contact page, by phone, or by email. The first step from there is the free audit, with no cost or obligation to proceed afterward.
Still have a question?
The free audit answers most of what a FAQ page can't: the specifics of your actual setup or site.